Contact Public Rec Customer Service
How to Reach a Person at Public Rec
Verified Contact Information
Toll-Free Number:
-
1-855-255-5152
Customer Service:
-
1-312-626-8643
Business Sales:
wholesale@publicrec.com
Wholesale
Customer Service:
support@publicrec.com
Jobs/ Career:
careers@publicrec.com
Legal:
Public Rec Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Public Rec Phone Number
1 (855) 255-5152
Average Hold Time
00:00:33
Average Calls duration
4 minutes
Most Popular Public Rec Email Address
support@publicrec.com
Public Rec Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
Public Rec Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Public Rec Phone Number | 1 (855) 255-5152 |
| Average Hold Time | 00:00:33 |
| Average Calls duration | 4 minutes |
| Most Popular Public Rec Email Address | support@publicrec.com |
| Public Rec Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (22% reported full resolution) |
| Public Rec Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 86% phone, 14% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Public Rec | First and last name, email or order id or tracking number |
Contact Information
Public Rec Website:
Public Rec Help Center:
Corporate Office Address:
Public Rec
213 W. Institute Pl., Ste 702
Chicago,
Illinois
60610
United States
Other Info (opening hours):
Other Locations:
946 W. Randolph
Chicago, IL 60607
1209 Quentin Rd.
Brooklyn, NY 11229
90 Main St.
Milford, MA 1757
Summary of Public Rec Customer Service Calls
102
TOTAL
CALLS
CALLS
03:49
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Public Rec?
Shipping and Delivery Question:
- “Did not receive my package”
- “Item never arrived!”
- “Wrong item”
Return/ Replace Question:
- “Exchange pants”
- “Return”
- “Need to change delivery address”
Request for Information Question:
- “I need to know where I can find the happy returns bar”
- “To find out when you will be getting more Dealmaker pants, Silver Sage size 40 x 32 in”
- “Check my account First time I ordered you sent same thing pants two different but I only ordered one”
Product/ Service Question:
- “A recent order for game changer pants”
- “Problem with return”
- “Problem with discount code”
Account Question:
- “I signed up for 15% code and it never came. Now I have $700 and stuff sitting in my checkout, but I want to apply to 15% off.”
- “I am not allowed to log in or change my password”
Payments and Charges Question:
- “Credit”
- “Billing”
Website/ Application Question:
- “Website will not give me return info for a pair of pants. I have tried multiple times.”
Refund Question:
- “For my refund”
Activation/ Cancellation Question:
- “Canceled order but still billed”
Other Question:
- “Price adjustment”
- “Fabric”
- “I did t receive my order”
Compare Public Rec Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Public Rec